Building customer experiences, one book at a time

My Customer Hat PRESS (MCH PRESS)  is focused on innovating business through the improvement of customer experiences. Our media targets executives, business leaders, visionaries, entrepreneurs, as well as practitioners – anyone interested in learning how great services and overall experiences impact your company’s bottom line.

We believe the core component effecting business growth today is the experience your customers have. These experiences include interactions with your people, processes, and services, and, most importantly, how they feel about these experiences.

What’s the Focus at Your Company?

If the focus isn’t on improving the experience for your customers, it stands to reason that the focus is on something else. This can be bad, because if your organization isn’t putting your own customer’s first, then something is filling that void.

Grow the leadership at your company with our My Customer Hat PRESS books and customer experience related materials!